Journal · Category
Troubleshooting
Plain-English guides to looking after a small business website, from someone who does it every day.
Troubleshooting Why ChatGPT and Google describe your business wrongly, and the places they’re reading
ChatGPT or Google saying the wrong thing about your business? Where AI tools get their descriptions, what I found on my own site and how to fix it. Read the guide
Troubleshooting Domain expired and your email stopped?
Website down and email stopped? An expired domain is a common cause. How to check, how .uk and .com renewals work, and how to stop it happening again. Read the guide
Troubleshooting WordPress site hacked? What to do first
Think your WordPress site has been hacked? A calm, step-by-step plan for UK small businesses: confirm it, contain it, clean it, then lock the doors. Read the guide
Troubleshooting WordPress update broke my site: what to do in the first hour
A WordPress update broke your site? A calm, plain-English plan for the first hour: what to check, what not to touch, and how to get back to a working site. Read the guide
Troubleshooting Why is my website not getting traffic?
Why is your website not getting traffic? What a small UK service business can check itself, where to look in Google's free tools, and what to fix first. Read the guide
Troubleshooting Why isn’t my business website showing on Google? Five plain-English checks
Business website not showing on Google? Five plain-English checks a UK service business can do itself, before paying anyone, plus what nobody can promise. Read the guide
Troubleshooting Is your contact form actually working? A 2-minute test
Your form can look perfect and still send nothing. Here's a 2-minute test anyone can do, and what to check if the message never arrives. UK, plain English. Read the guide
Troubleshooting Website looks fine but stays quiet? Why a service business’s site isn’t bringing enquiries
Website looks fine but stays quiet? A plain-English checklist for UK service businesses: what to check first, what to fix, and what nobody can promise. Read the guide
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